Privacy Policy

Effective Date: 02 November 2017

Stiefelmann Shoes South Africa, (“stiefelmannshoes,” “We,” “Us,” “Our”) is committed to protecting both the personal as well as business information You share and/or store with us. By using this website, you consent to this Privacy Policy, which applies to transactions and activities and data gathered through the Stiefelmann Shoes South Africa Website and interaction You may have with its related Social Media accounts. Please review this Privacy Policy periodically as We may revise it without notice.

What Information Do You Collect From Me?

Generally, We collect information that may personally identify You when You voluntarily:

  • register an account on this Website,
  • place an order,
  • respond to a survey or communication such as e-mail, or
  • engage with another Website feature.


Account Registration

You may choose to create a personal account on our Website, which may require that You disclose certain personally identifiable information for identification, including a unique email address and demographic information (including, for example, full name and contact details).


Billing and Credit Card Information

In order to enable payment by You to fulfil Your orders, We may collect name, address, telephone number, email address, credit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.


We will not disclose Your billing and/or credit card information with other third parties unless required by law or a court order, or unless disclosure is required to address and issue implicated by the financial transaction. For instance, if You claim that your billing and/or credit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party We deem necessary to address the matter.


Gift Recipient Information

We may also collect information about gift recipients, including name, delivery address, phone number, and other information, so that may be may be able to fulfil any purchases made on their behalf. We do not use information We collect about gift recipients for marketing purposes.


Changes to Personally Identifiable Information

To change any personally identifiable information that You have shared with us, please access the “My Account” section of Our Webpage. You may also contact us at


How is My Information Used?

The information We collect is used for a variety of purposes, such as:

  • to enable Your use of Our Services, such as enabling You to make purchases the items We have listed for sale by processing your transactions;
  • to improve Our service to You in responding to any of Your customer service requests;


Direct Communication

We may contact You via email, telephone, or another delivery method regarding the status and/or delivery of any products or services that You may have purchased through this Website.


E-mailing List

Visitors to the Website who register an account will be given a choice whether they would like to be included on our e-mail list and receive e-mail newsletters from us.

If You have opted-in to receive e-mail newsletters from Us, You may periodically receive communications include links to and information regarding sales, promotions, and other information that We believe You may find interesting.

If you have not opted-in to receive e-mail newsletters from us, you will not receive these e-mails.


How to Opt-Out of E-mailing List

If You would no longer like to receive e-mail newsletters from us, You can unsubscribe by selecting the unsubscribe link located at the bottom of any of Our promotional emails, or by modifying Your preferences in the “My Account” section of Our Website.


How is My Information Stored?

We implement a variety of security measures in an effort to reasonably maintain the safety of Your personal information.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When You place orders or access your personal information, We offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into Our databases to be only accessed as stated above.


Disclosure by Necessity

We may occasionally access, preserve, and/or disclose personal information as required by law, for example, to comply with a court order or subpoena or we have a good faith belief that such action is necessary to

(1) comply with the law or with legal process;

(2) protect and defend our rights and property;

(3) protect against misuse or unauthorized use of Our Services; or

(4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please feel free to send any comments and/or concerns regarding this policy to