Terms & Conditions

Effective Date: 02 November 2017


These Conditions of Service, along with any other terms and conditions that may appear on the site from time to time (collectively, “Conditions”), set forth the terms and conditions under which you may use and access the Site.


Use of Site and Content
Use of Site. You may access and use the Site solely for your personal use in accordance with these Conditions.  You agree not to access or use the Site in any manner that is prohibited by these Conditions or is otherwise unlawful.   We reserve the right, in our sole discretion, to terminate or suspend your access to, and/or use of, the Site, or any portion thereof, at any time, with or without notice and for any reason (or no reason), and you agree that (a) if your authorization to access the Site is terminated, you will not thereafter access, or attempt to access, the Site, directly or indirectly, and (b) if your authorization to access the Site is suspended, you will not thereafter access, or attempt to access, the Site, directly or indirectly, until your suspension is removed and we give you express notice thereof.
Use of Content. All information displayed or transmitted on the Site (including, but not limited to, logo typed, trademarks, service marks, directories, guides, news articles, opinions, reviews, test, photographs, images, illustrations, audio clips, video, html, source and object code, software, data, and the like, collectively “Content”) is protected, and written approval must be received from Stiefelmann Shoes SA before use.
You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Site, and not to insert any code or product or manipulate the Content in any way that affects the user’s experience.

Product Information and Colours.
We have made every effort to display as accurately as possible the colours of our product that appear on the Site.  However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.  Most products displayed on the Site are available online on www.stiefelmannshoes.co.za.  The prices displayed on the Site are quoted in South African Rands and are valid and effective only in South Africa.

Certain areas if the Site may require registration. If you register or provide information to us in any manner, you agree to provide only true, accurate, current and complete information.  If we issue a username and/or password to you, you agree to protect such information by, among other things, keeping your password and other information relating to your account confidential.  If notwithstanding the foregoing obligation, you allow another party to use your account, you will be responsible for all use of the Site by the party using your account.

Intellectual Property
Except for Content that is in the public domain, all Content, as well as the selection and arrangement of the Content, is owned by Stiefelmann Shoes SA, its affiliates or suppliers and is protected by copyright, trade dress, trademark, unfair competition, and/or other laws and may not be used, copied or imitated in whole or in part except as expressly provided in these Conditions. Except as otherwise expressly provided in these Conditions, all rights in and to the Content are expressly reserved by Stiefelmann Shoes SA.


Typographical Errors and Cancellation of Orders
In the event, a Stiefelmann Shoes SA product is mistakenly listed at an incorrect price, or with incorrect information, Stiefelmann Shoes SA will have the right to refuse or cancel any orders placed for the product listed at the incorrect price. In addition, Stiefelmann Shoes SA reserves the right any time after receipt of your order to refuse or cancel your order for any reason, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Stiefelmann Shoes SA will issue a credit to your credit card account in the amount of charge.

No Warranties on Site
The Site is provided on an “as is”, “as available” basis. Price and availability information, product descriptions and promotions are subject to change without notice, and we reserve the right to change or update such information at any time.

Additional Conditions and Modifications to Conditions
We may add additional conditions that govern your use of the Site by posting such conditions on the Site from time to time. In addition, we may revise these Conditions at anytime.  When we do, we will also revise the “last updated” date at the top of these Conditions.  You are responsible for regularly reviewing the current Conditions.  The most current version of the Conditions can be reviewed by clicking on the “Terms and Conditions” hypertext link located at the top or bottom of our web pages.  Your continued use of the Site after we post any revised Conditions constitutes your agreement to any such revised terms.  If you object to any of these Conditions or any subsequent changes, you may not use the Site.

Modifications to the Site
For further clarity, (a) we may modify, suspend, discontinue and/or restrict the use of all or any portion of the Site including the availability of any data or other information contained on the Site at any time for any reason and without notice or liability, and (b) we reserve the right, with or without notice to you, to change any of the services offered on the Site including, but not limited to, hours of operation, access procedures and/or other services.

Orders may currently be paid for by credit card (Visa, Mastercard) and  Electronic Funds Transfer (EFT).
All orders are processed in South African Rands and quoted prices.
At the time of placing the Order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. If such authorization is not obtained, payment is usually immediate.
You warrant that you are fully authorised to use the credit card or debit card supplied for purposes of paying for your order and that this credit card or debit card has sufficient available funds to cover all of the costs incurred as a result of using the services.

Security Policy
Virtual Card Services process all credit card transactions. All credit card transactions are Secure Socket Layers (SSL) encrypted.
The Merchant does not have access to credit details.

We aim to deliver the order to you at the place of delivery requested by you in your order.
Delivery address must be within the Republic of South Africa.
Orders paid for by Electronic Funds Transfer (EFT’s) and Direct Deposits need to reflect in our bank account before order/s are finalised and item/s shipped.
Please contact our customer care staff at our head office for confirmation of outlying areas and estimated delivery times

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, cost, damages, charges or expenses arising out of late delivery.

The estimated delivery times are dependent on us having the item/s in stock, and we may require additional business days should we need to source some/all of the item/s from another Step Ahead store to fulfil the order.
On delivery of the order, you or a representative will be required to sign for a delivery. You agree to inspect the item/s for any obvious faults, defects or damage before you sign for delivery.  You need to keep r the ceipt of the delivered order in case of future discussions with us about it.
Please note that it might not be possible for us to deliver to some locations within the Republic of South Africa. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address
We deliver in our standard packaging.

You must take care when opening the parcel so as not to damage the items within, particularly when using any sharp instruments.
If you are not available to take delivery or collection you may assign a representative to accept delivery on your behalf.
If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery, then we may (without affecting any other right or remedy available to us) do either or both of the following:
Charge your for all costs reasonably incurred by us; or
No longer make the item/s available for delivery or collection and notify you that we are immediately cancelling the applicable order, in which case we will refund to your credit or debit card as applicable any money already paid to us under the applicable order, less our reasonable administration charges (including for attempting to deliver and then returning the items, and any storage fees)

Return of Non-Faulty Item’s (Unworn Items)
You have 2 days from date of receiving product/s to notify us of your intention to return the purchased item/s.
Contact must be made via email (info@stiefelmannshoes.co.za) to arrange a return.
The item/s being returned should be placed in the return packaging provided and a completed waybill attached to the exterior of the parcel. The address from which the item needs to be collected should be completed on the waybill and communicated to the member of staff dealing with the return.
Items must be returned in their original packaging and unworn.
You will be refunded full amount paid within 10 working days of receiving the product, on condition that the item/s is in its original packaging and unworn.
We will usually refund any money received from you using the same method originally used by you to pay for the item/s. If you wish to receive the refund via another channel please advise the member of staff dealing with the return.

Return of Faulty Item/s (Worn Item/s)
Due to the nature of the product, each item has a limited lifespan and is a depreciating item from general wear and tear.
Should you experience any manufacturing fault or unreasonable depreciation within five (5) days from the date of receiving the item/s you agree to follow the below procedures in order for us to assess the claim:
email (info@stiefelmannshoes.co.za) and give details of the complaint.
If required we will arrange for the item to be collected from an address stipulated by yourself.

Once received we will assess the item/s and will communicate the decision within 5 working days.
If deemed to be faulty we will refund you the full amount paid for the item.
If deemed to not be faulty cost of redelivery will be for your account.

Cancellation of Order
We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order.
We reserve the right to cancel any order concluded between you and Stiefelmann Shoes SA, in whole or in part, if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale.